Shipping and Return Policy

OUR SATISFACTION GUARANTEE:

At Fontanini Store, we strive to exceed your expectations. If something isn't right with your purchase, we'll make it right and replace it with the same product to ensure you're happy. If you receive your item and decide to return it, please review the return policy below.

RETURNS

We offer a return period of 30 days from the date of delivery. If you decide to return your product for any reason, you may do so within that 30-day window. Prior to returning your product, you must obtain a return authorization (RA) number. A RA number can be obtained by calling us at 877-848-8300 during our business hours 8:30am CST - 4:30pm CST. The RA number ensures you will not be charged a restocking fee. Returns without authorization are NOT eligible for returns.

Authorized returns with an RA number are exempt from restocking fees if the product and packaging are in new condition upon return. We recommend using a trackable and insured shipping method for returns. Please use the following return address and format for the outside box:

Our Return Address:
Fontanini Store Returns
472 Brighton Drive
Bloomingdale, IL 60108
Attn: Fontanini Returns Department
RETURN AUTHORIZATION (RA)# ___________________________________________

Undamaged, refused or unauthorized returns will be charged a 20% restocking fee.

DEFECTIVE OR INCORRECT MERCHANDISE

We carefully inspect each piece before shipment to ensure quality and accuracy. However, if you receive an incorrect or defective item, we will replace it at no cost. We guarantee our products are free from defects. We will arrange a carrier pickup for the defective item at our expense. For returns, please refer to our return policy.