| What do all the sizes mean and how do I know what size set I have? The sizes are equivalent to the tallest standing figure. If a standing king is about 5 inches tall, that means you have a 5 inch set. All the figures are based upon a scale size. A 5 inch scale infant Jesus won't be 5 inches, the baby is about 2 inches long. A kneeling 5 inch scale figure will not be 5 inches tall either. That figure will be proportional to the 5 inch standing figure. If you have a 5 inch set, you want to stay with all 5 inch stables, buildings, accessories etc... The rule above is the same for all of the Fontanini size's. |
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What is your return and exchange policy? OUR SATISFACTION GUARANTEE: At Fontanini Store, we strive to exceed your expectations. If there is something that is not right with the purchase, we will make it right and replace it with the same product to ensure you are happy. If you get the product, and decide that you want to return it, please consult our return policy. RETURNS We offer a return period of 30 days from the date of delivery. If you decide that you want to return your product for any reason, you can do so within that 30-day window. We do require that prior to returning your product, you obtain a return authorization (RA) number. A RA number can be obtained by calling us at 877-848-8300 during our business hours 8:30am CST- 4:30pm CST. The RA number ensures you will not be charged a restocking fee. Returns without authorization are NOT eligible for returns. Authorized returns with an RA number are exempt from restocking fees if the product and packaging are in new condition upon return. We recommend using a trackable and insured shipping method for returns. Please use the following return address and format for the outside box. Undamaged, refused or unauthorized returns will be charged a 20% restocking fee. Our Return Address: Fontanini Store Returns 472 Brighton Drive Bloomingdale, IL 60108 Attn: Fontanini Returns Department RETURN AUTHOIZATION (RA)# ___________________________________________ DEFECTIVE OR INCORRECT MERCHANDISE We carefully inspect each piece before shipment to ensure quality and accuracy. However, if you receive an incorrect or defective item, we will replace it at no cost. We guarantee our products are free from defects. We will arrange a carrier pickup for the defective item at our expense. For returns, please refer to our return policy. |
| Do you offer Air Delivery? Absolutely! Orders placed by 12.00 pm CDT can still be shipped out via UPS! We offer Next Day, 2nd Day and 3rd Day Select besides our normal ground delivery. |
| How fast can I expect my order? Fast! Since we stock what we sell, we ship your order with 1 business days of your order. In some cases, we ship the same day! |
| Can I track my order? Yes you can! Once your order ships, you will receive a tracking number by way of Email. The Email will either come from UPS or, USPS depending on the size of the package. |
| What are the Fontanini® figures and stables made out of? Most of the lighted nativity stables are made out of resin. The rest of the stables are usually made out of wood, cork and moss. Under the larger photo of each stable will list the materials used to make that stable. Figures: From 3.5 inch scale size up to 18 inch are made out of a break resistant material called Polymer. The 27 inch scale figures up to the 70 inch scale are made of a marble based resin. |
| Each and everyone of the Fontanini® figures are painted by villagers in a small town in Italy called Bagni di Lucca. Some of the villagers will even take the figures home to paint them. The paint used for the figures are made with a non-lead based paint so it's safe for all of your family members including the children to enjoy the wonderful craftsmanship of Fontanini®. |
| Does the baby Jesus come out of his manger? Absolutely! No matter the size set you may have, the tradition of Fontanini® is that the baby Jesus will always be made in a way that you can take him out of the manger. This has always been a valued tradition of Fontanini®! |
| Can I order Toll Free instead of putting my credit card online? Yes you may! You can call our Customer Service number at: 1.877.848.8300 during customer service hours listed on the top of every web page!! |
| How can you contact you at FontaniniStore.com? We have a variety of ways for you to contact us! You can call us by using our Toll Free phone number at: 1.877.848.8300 or, you can Email us directly by going to our contact us page and sending us a message by Email. We try to make it as easy for our customers as we can! |
| How does the free shipping work on FontaniniStore.com? The free ground shipping offer is for each order totaling over $49.99 going to one location within the 48 Contiguous US States. |
A kneeling 5-inch scale figure will not be 5 inches tall either. That figure will be proportional to the 5-inch standing figure.
If you have a 5-inch set, you want to stay with all 5-inch stables, buildings, accessories, etc.
The rule above is the same for all Fontanini sizes.
