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Frequently Asked Questions
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How does Fontanini scale size work?
Scale size refers to the proportional height of the human figures in a nativity set. For example, a 5 Inch Scale means an average adult figure (like Joseph or a shepherd) measures about 5 inches tall. All other figures and accessories in that scale such as animals, angels, children, even buildings, are crafted in matching proportions so they display naturally together.
Fontanini offers several scale sizes, the most popular being 5 Inch Scale, followed by larger displays such as 7.5 Inch, 12 Inch, 20 Inch, and beyond. To ensure harmony in your scene, always select pieces from the same scale. Mixing different scales may cause figures and structures to look mismatched in size.
For more Information read our Nativity Scale Guide
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How are Fontanini figures created and are they safe for families?
Each Fontanini figure is hand painted by skilled artisans in the village of Bagni di Lucca, Italy, some even paint them in their own homes, continuing traditions passed down for generations. For the most popular sizes, from 5 Inch to 12 Inch Scale, the figures are crafted from a durable, unbreakable polymer designed to last through years of handling and display. Every piece is finished with lead-free paint, making Fontanini figures safe for families and cherished by collectors of all ages.
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Is the Baby Jesus removable from the manger?
Yes! In true Fontanini tradition, the Baby Jesus figure is always designed to be removable no matter the scale of the set.
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Do I need to set up an account with you?
No, you can check out as a guest. However, creating an account allows you to save your information for faster checkout and access your full order history anytime.
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I've forgotten my password
You can click the "Forgot password?" link on the login page to reset it. If that doesn't work or you run into issues, give us a call at 1-877-848-8300 and we'll be happy to help.
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How fast can I expect my order?
Very quickly! Most orders ship within 2-3 business days and many ship the same day they are placed.
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How can I contact you?
The best way to reach us is by emailing customerservice@fontaninistore.com, either directly or through the contact form. If you prefer to speak with someone, you can also call us at 1-877-848-8300 Monday through Friday, 8:30 AM to 5:00 PM CST.
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I want to return my purchase! What do I do?
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of delivery. Original shipping charges are non-refundable, and customers are responsible for return shipping unless the item arrives damaged or defective. A 20% restocking fee may apply if the product is returned in a condition unsuitable for resale. Read our full Shipping and Return Policy