| 1.
What do all the sizes mean and how do I know what size set
I have? |
| 2.
What is your return and exchange policy? |
| 3.
Do you offer Air Delivery? |
| 4.
How fast can I expect my order? |
| 5.
Can I track my order? |
| 6.
What are the figures and stables made out
of? |
| 7.
Does the baby Jesus come out of his manger? |
| 8.
Can I order Toll Free instead of putting my
credit card online? |
| 9.
How can you contact us at FontaniniStore.com? |
What do all the sizes mean and how do I know what size set
I have?
The sizes are equivalent to the tallest standing figure.
If a standing king is about 5 inches tall, that means you
have a 5 inch set. All the figures are based upon a scale
size.
A 5 inch scale infant Jesus won't be 5 inches, the baby
is about 2 inches long.
A kneeling 5 inch scale figure will not be 5 inches tall
either. That figure will be proportional to the 5 inch standing
figure.
If you have a 5 inch set, you want to stay with all 5 inch
stables, buildings, accessories etc...
The rule above is the same for all of the Fontanini®
size's. |
What
is your return and exchange policy?
Normally, our return exchange policy
is 30 days from the date of shipment.
As a coutesy to our customers, we extend our policy to help
you shop earlier and not have to worry about a time frame
dealing with the Christmas rush.
During the Christmas season (Oct 1st - December 18th), we
offer our customers to return or exchange their items up
until January 18, 2008.
The 30 day policy will revert back to 30 days starting on
December 19, 2008
(The information and policies used
for return/exchanges can be found on every web page on the
left side navigation under support information.) |
Do
you offer Air Delivery?
Absolutely! Orders placed by 11.00 am CDT can still be shipped
out via UPS!
We offer Next Day, 2nd Day and 3rd Day Select besides our
normal ground delivery. |
How
fast can I expect my order?
Fast! Since we stock what we
sell, we ship your order with 1 - 2 business days of your
order. In some cases, we ship the same day! |
Can
I track my order?
Yes you can! On the left side navigation of every web page
towards the top there's a button that says track order.
You will also get a Email with your tracking number once
your order ships. |
What
are the Fontanini® figures and stables made out of?
Most of the lighted nativity stables are made out of resin.
The rest of the stables are usually made out of wood, cork
and moss. Under the larger photo of each stable will list
the materials used to make that stable.
Figures: From 5 inch scale size up to 18 inch are made out
of a break resistant material called Polymer. Almost all
of the 20 inch scale figures up to the 50 inch scale are
made of a marble based resin.
The new 70 inch scale figures are made out of Polymer.
Each and everyone of the Fontanini® figures are painted
by villagers in a small town in Italy called Bagni di Lucca.
Some of the villagers will even take the figures home to
paint them.
The paint used for the figures are made with a non-lead
based paint so it's safe for all of your family members
including the children to enjoy the wonderful craftsmanship
of Fontanini®. |
Does
the baby Jesus come out of his manger?
Absolutely! No matter the size set you may have, the tradition
of Fontanini® is that the baby Jesus will always be
made in a way that you can take him out of the manger.
This
has always been a valued tradition of Fontanini®! |
Can
I order Toll Free instead of putting my credit card online?
Yes you may! We have 2 different Toll Free numbers you can
use to order from us at FontaniniStore.com. You can call
our Customer Service number at: 1.877.848.8300 during customer
service hours or, call our Order Hotline where you can order
24 hours a day, 7 days a week when it's convenient for you!
|
How
can you contact us at FontaniniStore.com?
We have a variety of ways for you to contact us!
First of all, we have our Toll Free Ordering Hotline at
1.800.280.5756,
our Customer Service Toll Free phone number at: 1.877.848.8300
or, you can Email us directly by going to our contact
us page and sending us a message by Email.
We try to make it as easy for our customers as we can!
|